Privacy Policy

Changes to this Privacy Policy

We may periodically update this policy to reflect changes to our practices, or for operational, legal, or regulatory reasons. Updates will be posted on this page with an updated "Last updated" date.

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Collection and Use of Personal Information

We collect personal information about you from various sources, as outlined below. The information collected varies based on your interactions with us.

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Information We Collect Directly from You

• Order and contact information (name, address, email, phone number)

• Account information (username, password, security questions)

• Customer support information (communications with us)

 

Information We Automatically Collect

• Usage data via cookies and similar technologies, including IP address, browser information, and device information.

 

Information from Third Parties 

We may obtain information from third parties such as:

• Payment processors

• Fulfillment and shipping providers

• Marketing partners

 

How We Use Your Personal Information

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Providing Products and Services 

We use your personal information to fulfill orders, process payments, manage your account, facilitate shipping, and provide customer support.

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Marketing and Advertising 

We may use your information to communicate promotional content and advertisements via email, text message, or postal mail.

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Security and Fraud Prevention 

We use your personal information to detect and prevent fraudulent or malicious activities.

 

Cookies

We use cookies to enhance your experience and analyze site usage. You can manage cookie settings in your browser, though disabling cookies may affect site functionality.

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Disclosure of Personal Information

We disclose your personal information to:

• Service providers (payments, shipping, analytics)

• Marketing partners

• Corporate affiliates

• Legal or regulatory authorities if required

 

Security and Retention

We implement reasonable security measures but cannot guarantee absolute security. Your personal information is retained only as long as necessary or as required by law.

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Your Rights

Depending on your jurisdiction, you may have rights to:

• Access or delete your information

• Opt-out of marketing

• Data portability

• Restrict or withdraw consent for processing

To exercise these rights, please contact us.

 

Your GDPR Rights

If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data.

• The right to rectify inaccuracies in your personal data.

• The right to erase your personal data ("right to be forgotten").

• The right to restrict processing.

• The right to data portability.

• The right to object to processing.

• The right to withdraw consent at any time.

To exercise these rights, please contact us.

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Children’s Data

We do not knowingly collect personal data from children under the age of 16. If you believe we have inadvertently collected information about a child, please contact us to request removal.

 

International Users

Your personal information may be transferred, stored, and processed outside your home country. We ensure appropriate safeguards for data transfers and storage.

 

Security and Retention of Information

We implement reasonable security measures to protect your information. However, no security system is perfect, and information sent to us may not be secure during transmission.

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Contact Information

For questions regarding this Privacy Policy or our privacy practices, please contact us at hello@rawrawk.com.